Terms and Conditions

Last updated: May 14, 2026

Welcome to the website of North Star Psychological Services, PLLC. These Terms and Conditions explain how you may use our website, including the information, resources, forms, links, and other content available through https://northstarpsychdc.com/.

By using this website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use this website.

These terms apply only to your use of this website. They do not replace any informed consent documents, privacy notices, financial agreements, telehealth agreements, or other clinical paperwork you may receive if you become a client of North Star Psychological Services.

1. About North Star Psychological Services

North Star Psychological Services, PLLC is a psychotherapy practice located in Dupont Circle in Washington, DC. We provide psychotherapy and related professional services, which may include individual therapy, group therapy, consultation, supervision, and telehealth services, depending on clinician availability, client needs, clinical appropriateness, and applicable law.

Our website is intended to provide general information about our practice, clinicians, services, approach to therapy, location, and ways to contact us.

2. Website Content Is Not Therapy or Medical Advice

The information on this website is provided for general educational and informational purposes only. It is not intended to diagnose, treat, cure, or prevent any mental health condition. It should not be used as a substitute for therapy, medical care, psychiatric care, crisis care, or professional advice from a qualified provider.

Reading this website, using a contact form, emailing us, calling us, or scheduling a consultation does not create a therapist-client relationship.

A therapist-client relationship is formed only after North Star Psychological Services determines that we are able to provide services, you complete any required intake and consent paperwork, and both you and the assigned clinician agree to begin treatment.

3. This Website Is Not for Emergencies

This website is not monitored for emergencies and should not be used if you are in crisis or need immediate help.

If you are experiencing a medical, psychiatric, or life-threatening emergency, call 911 or go to the nearest emergency room.

If you are experiencing suicidal thoughts, emotional distress, or a mental health crisis, you can call or text 988 to reach the Suicide & Crisis Lifeline. The 988 Lifeline provides crisis support by call, text, or chat.

Do not use our website forms, email, voicemail, or social media accounts for urgent or emergency communication.

4. Contact Forms, Email, and Communication

You may contact North Star Psychological Services through the contact options listed on our website. We make reasonable efforts to respond to inquiries, but we cannot guarantee a response time.

Please avoid including highly sensitive clinical details in website forms or standard email. Although we take privacy seriously, online forms and standard email may not be appropriate for urgent matters or detailed personal health information.

Submitting a form or sending an email does not guarantee that we can provide services, that a particular clinician is available, or that therapy is clinically appropriate for your situation.

5. Privacy and Confidentiality

Your use of this website is also governed by our Privacy Policy. Please review the Privacy Policy to understand how information may be collected, used, and shared when you visit the website.

Clinical confidentiality is separate from general website privacy. If you become a client, your protected health information and clinical records may be governed by additional privacy laws, professional standards, and practice policies. The HIPAA Privacy Rule establishes federal standards for protecting medical records and individually identifiable health information.

Any clinical privacy rights, limits of confidentiality, and required disclosures will be explained in the appropriate clinical paperwork.

6. Services, Availability, and Clinical Fit

Information on this website about services, clinicians, fees, consultation options, or availability is provided for general reference and may change.

We cannot guarantee that a specific clinician, service, appointment time, fee, or treatment modality will be available. We also cannot guarantee that our practice will be the right clinical fit for every person who contacts us.

North Star Psychological Services may decline to provide services or may recommend a different level of care, provider, or resource when appropriate.

7. Telehealth and Location-Based Limitations

Telehealth services may be available depending on clinician licensure, client location, applicable laws, clinical appropriateness, technology requirements, and other factors.

Availability of telehealth does not mean that every clinician can provide therapy to every person in every location. Your clinician or our administrative team will help determine whether telehealth is available and appropriate for your situation.

8. Fees, Payment, Insurance, and Cancellation Policies

Information about fees, insurance, superbills, cancellation policies, and payment options may be provided on this website or during the intake process.

Any fee, payment, insurance, or cancellation information on this website is provided for general reference and may be updated. The policies provided in your intake paperwork, consent forms, or written agreement with the practice will control if there is any difference between those documents and website content.

9. Intellectual Property

All content on this website, including text, images, graphics, logos, design elements, blog content, service descriptions, and other materials, is owned by or licensed to North Star Psychological Services, unless otherwise stated.

You may view, print, or share website content for personal, noncommercial use, provided that you do not remove any copyright, trademark, or attribution notices.

You may not copy, reproduce, modify, publish, distribute, sell, or use our website content for commercial purposes without written permission from North Star Psychological Services.

10. Acceptable Use

You agree not to use this website in any way that is unlawful, harmful, fraudulent, abusive, disruptive, or inconsistent with these terms.

You may not attempt to interfere with the website’s operation, gain unauthorized access to any systems, upload malicious code, scrape content, impersonate another person, or use the website to harass, threaten, or harm others.

We may restrict or block access to the website if we believe a user has violated these terms or is misusing the site.

11. Third-Party Links and Resources

This website may include links to third-party websites, resources, articles, directories, maps, transportation information, social media platforms, or professional organizations.

These links are provided for convenience and informational purposes only. North Star Psychological Services does not control third-party websites and is not responsible for their content, accuracy, privacy practices, security, or availability.

A link to a third-party website does not mean that we endorse that website, organization, product, service, or resource.

12. Blog and Educational Content

Our blog and resource content may discuss mental health topics, therapy approaches, coping strategies, symptoms, relationships, work stress, life transitions, and other subjects. This content is general in nature and may not apply to your specific circumstances.

Mental health concerns can be complex. If you have questions about your own symptoms, diagnosis, treatment options, or safety, please consult a qualified mental health or medical professional.

13. No Guarantee of Results

Therapy is a collaborative process and outcomes vary from person to person. Nothing on this website should be understood as a promise, warranty, or guarantee of a particular result, diagnosis, symptom improvement, timeline, or treatment outcome.

14. Website Accuracy and Availability

We make reasonable efforts to keep website information accurate and current, but we do not guarantee that all information will always be complete, accurate, or up to date.

We may update, remove, or change website content at any time without notice. We may also modify, suspend, or discontinue all or part of the website at any time.

15. Disclaimer of Warranties

This website is provided on an “as available” basis. North Star Psychological Services does not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or other harmful components.

To the fullest extent permitted by law, we disclaim all warranties related to the website and its content, whether express or implied.

16. Limitation of Liability

To the fullest extent permitted by law, North Star Psychological Services, PLLC and its owners, clinicians, employees, contractors, affiliates, and representatives are not liable for any damages arising from your use of, or inability to use, this website or any third-party website linked from it.

This includes direct, indirect, incidental, consequential, special, punitive, or other damages, even if we have been advised of the possibility of such damages.

Nothing in these terms is intended to limit rights or responsibilities that cannot be limited under applicable law.

17. Indemnification

You agree to hold harmless North Star Psychological Services, PLLC and its owners, clinicians, employees, contractors, affiliates, and representatives from any claims, losses, damages, liabilities, costs, or expenses arising from your misuse of the website, violation of these terms, or violation of applicable law.

18. Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we will update the “Last updated” date at the top of this page.

Your continued use of the website after changes are posted means that you accept the updated terms.

19. Governing Law

These Terms and Conditions are governed by the laws of the District of Columbia, without regard to conflict of law principles.

20. Contact Information

Questions about these Terms and Conditions may be directed to:

North Star Psychological Services, PLLC
1350 Connecticut Avenue NW, Suite 203
Washington, DC 20036

Email: admin@northstarpsychdc.com
Phone: 202.579.9299

For therapy inquiries, please use the contact options provided on our Contact page.